HOW QUICKLY CAN YOU ANSWER MY QUESTION?
We answer messages and emails in the order they are received and we try to respond as promptly as possible. We reply within 24 hours of receiving a message or email.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
Once an order is placed, we can pack and ship out your order within 24 hours, so it's not always possible to process address change requests. If you notice an error, please contact us ASAP with your name and order # so we can try to make a correction(s) to your package before it departs. There's no guarantee we can make it, but we'll do everything we can!
HOW LONG IS THE PROCESSING PERIOD?
Order processing times are between 1~3 business days from the day you place your order. Most packages are prepared within 24 hours, but if we are exceptionally busy, processing times may take up to 2 business days following the day you placed your order.
GENERAL SHIPPING INFORMATION:
We process and ships out all orders Mondays - Fridays (excluding major holidays). After placing your order, your package should be shipped out within 1~2 business days after your order is placed, and you will receive an email with the tracking number soon after. Depending on where you live, packages are delivered within 2~6 days from the date of shipment.
OUT OF STOCK/BACKORDERED ITEMS:
In the event that any of your items are out of stock, we will contact you to let you know when we expect to have the items shipped out by. If the items are not expected to be restocked within 2 weeks, we will just automatically refund you for those items.
DO YOU SHIP INTERNATIONALLY?
We're currently shipping within the USA only.
I RECEIVED A DAMAGED ITEM, OR AM MISSING AN ITEM. WHAT DO I DO?
We apologize that your shipment didn't arrive in perfect condition! Please contact us with your name and order number for further assistance. If any of your purchased items are missing or are damaged please contact us immediately to resolve the issue. To get ahold of us to assist you please use the Contact Us tab or give us a call 608-534-2119.
HOW CAN I TRACK MY ORDER?
Simply go to the Track My Order link on the Home Page or in the Main Menu and input your tracking number to see where your package is. If you need further assistance, we are always willing to help you.
WHY ISN'T MY TRACKING NUMBER WORKING?
Please let us know so we can make sure that your items were properly shipped.
THE TRACKING NUMBER SAYS DELIVERED, BUT I HAVEN'T RECEIVED MY ORDER?
All delivery issues become the responsibility of USPS once it’s been shipped from our store. You can contact USPS at (800) 275-8777 to locate your package at your local post office.